Authentic Items Policy

At OnPoint Mall, we value your trust. We promise that every product sold on our platform is genuine and meets strict quality standards.

Our Commitment

• We require all sellers to list only authentic items.
• Our team checks listings regularly to ensure compliance.
• We work with sellers who provide verifiable proof of authenticity.

Seller Responsibilities

• Provide documentation that confirms product authenticity.
• Update listings with accurate product details.
• Comply with our guidelines to maintain a safe shopping environment.

What to Do If You Suspect an Inauthentic Item

• Contact our customer support with your order details.
• Provide any evidence you have to support your claim.
• We will review your complaint promptly and take action, including refunds or replacements when needed.

Our Promise

• We stand by the authenticity of every product.
• Your satisfaction is our priority.
• We continuously monitor our platform to maintain the highest standards.

Shop confidently at OnPoint Mall knowing that we are committed to offering only genuine products.