Privacy Policy

At OnPointMall.Africa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

When you use OnPointMall.Africa, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing address.
  • Payment Details: Payment method and transaction history (we do not store credit card details).
  • Account Information: Username, password, and order history.
  • Device & Usage Data: IP address, browser type, and activity on our website.
  • Cookies & Tracking Technologies: To improve your browsing experience and personalize content.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Improve customer experience and personalize recommendations
  • Communicate with you about promotions, offers, and updates
  • Ensure secure transactions and prevent fraud
  • Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Payment processors to complete transactions securely
  • Logistics partners for order delivery
  • Customer support providers to assist you efficiently
  • Legal authorities if required by law

4. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing emails at any time
  • Disable cookies in your browser settings

5. Data Security

We implement industry-standard security measures to protect your data. However, no online platform is 100% secure, so we encourage you to use strong passwords and protect your login credentials.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website means you accept the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@onpointmall.africa

Return and Refund

At OnPoint Mall, we are dedicated to ensuring your satisfaction with every purchase. If you’re not entirely happy with your order, our return policy is here to assist you.

1. Return Window

  • 7-Day Return Period: You have 7 days from the date of delivery to initiate a return. Please contact our customer support within this timeframe to ensure eligibility.

2. Eligibility Criteria

To qualify for a return, ensure that:

  • The item is in its original condition, unused, and unaltered.
  • All original packaging, tags, labels, and accessories are intact.
  • A valid proof of purchase (receipt or order confirmation) is provided.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods, unless a valid reason is raised at the point of delivery with affirmation from the dispatcher.
  • Personal care products (e.g., beauty, health items) for hygiene reasons.
  • Intimate apparel such as lingerie, innerwear, and socks.
  • Customized or personalized items.
  • Products damaged due to misuse or mishandling.
  • Items with tampered or missing serial numbers or UPC codes.

4. Return Process

Step 1: Initiate a Return

  • Contact Us: Reach out to our customer support via email at support@onpointmall.africa or call [Customer Support Number]. Provide your order number, the reason for return, and any supporting evidence (e.g., photos of defective items).

Step 2: Authorization

  • Review: Our team will assess your request. If approved, you’ll receive a Return Authorization Number (RAN) and instructions on how to proceed.

Step 3: Return the Item

  • Packaging: Securely pack the item in its original packaging, including all accessories and documentation.
  • Shipping: Depending on your location, we’ll guide you to either drop off the item at a designated center or schedule a pickup. Please ensure the RAN is clearly marked on the package.

Step 4: Inspection and Resolution

  • Inspection: Once we receive the returned item, our quality assurance team will inspect it to confirm it meets our return criteria.
  • Resolution: Upon approval, you can choose between a replacement, exchange, or refund.

5. Refunds

  • Processing Time: Refunds are processed within 7–10 business days after the returned item passes inspection.
  • Method: Refunds will be issued to the original payment method or as store credit, based on your preference.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please specify this during the return initiation. Exchanges are subject to product availability.

7. Shipping Costs

  • Defective or Incorrect Items: If the return is due to our error (e.g., defective or wrong item), we will cover the return shipping costs.
  • Other Reasons: For returns due to personal reasons (e.g., changed mind), the customer is responsible for return shipping fees.

8. Items Damaged in Transit

If your item arrives damaged, please contact us immediately. Provide photos of the damaged packaging and product to facilitate a swift resolution.

9. Warranty Claims

For items covered under a manufacturer’s warranty, please refer to the warranty terms. Our customer support can assist in guiding you through the warranty claim process.

10. Contact Us

For any questions or assistance regarding returns:

Your satisfaction is our priority. We appreciate your trust in OnPoint Mall and aim to provide a seamless shopping experience.

Note: This return policy is subject to change. Please review it periodically for updates.

Shipping Policy

At OnPointMall.Africa, we work to deliver your orders quickly and securely across Nigeria. We partner with reliable couriers to ensure your items reach you safely.

  • Delivery Areas:
    We ship to all states and major towns in Nigeria.
  • Order Processing:
    Orders placed before our daily cutoff (e.g., 2 PM) are processed and dispatched within 24 hours. Orders placed after the cutoff will be processed the next day.
  • Delivery Timeframe:
    Urban areas: 2–4 business days
    Rural areas: 4–7 business days
    Delivery times may vary during peak periods or unforeseen delays.
  • Shipping Fees:
    Shipping costs vary by location and order value. Orders above a set threshold may qualify for free shipping.
  • Tracking Your Order:
    Once your order is dispatched, you will receive a tracking number via SMS and email. Use this number on our website or the courier’s tracking system to monitor your delivery.
  • Unforeseen Delays:
    We will notify you if any delays occur. Contact our customer service for assistance with any shipping issues.
  • Need Assistance?
    Email: support@onpointmall.africa
    Live chat: Available on our website

Thank you for choosing OnPointMall.Africa. We strive to make your shopping experience as smooth as possible.

Contact Info

Address Icon

Our address:

Suit A07 Chembian Plaza Gwarimpa

4th Avenue FCT Abuja

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info@shipwithonpoint.com

Email us anytime for a quote — we're ready to assist with any request.

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Hot: +234 807 565 7368

Call us for any kind of support — we're always here and ready to assist you.